Scan to Mail in Junk Folder

Hi,

I'm a rookie with Exchange so go slow.

I setup a printer to scan to mail. But all the scans are going into the user's junk folder.

Can't add the sender to the safe list either because we get a "The e-mail address for this sender is internal to your organization and cannot be added to the list."

I've added the internal address to the Safe Sender list in Outlook manually (under Junk E-mail Options), but it still lands in the junk folder.

It's doing this on 6x PCs, all running Windows 7/XP with Outlook 2010.

Any ideas?

Thanks!